We're here to help you get the most out of PinpointTravel.
How do I create my first trip?
Tap the + button on the home screen to add a new trip. Enter your destination, travel dates, and any notes you'd like to save. Your trip will sync automatically across sessions.
How does trip detection work?
With your permission, PinpointTravel reads the date and location metadata from your photo library to detect trips you may have taken. All processing happens entirely on your device — your photos are never uploaded to our servers.
Why do I need to set a home country?
Your home country helps PinpointTravel distinguish travel photos from everyday photos taken near home. This setting is stored locally on your device and is not sent to our servers.
How do I sign in?
PinpointTravel uses Sign in with Apple for secure, private authentication. Tap "Sign in with Apple" on the welcome screen to get started.
Can I use PinpointTravel on multiple devices?
Your trips are synced to our server, so you can sign in with the same Apple ID on another device to access your travel journal.
What does PinpointTravel Premium include?
Premium unlocks additional features to enhance your travel journal experience. Details of current premium features are listed in the app on the subscription screen.
How do I manage or cancel my subscription?
Your subscription is managed through your Apple ID. Go to Settings > your name > Subscriptions on your device to view, modify, or cancel your subscription.
How do I restore my purchase?
If you've previously subscribed, tap "Restore Purchases" on the subscription screen. Your premium access will be restored automatically.
What data does PinpointTravel collect?
We collect minimal data: your Apple user identifier, trip information you create, and optionally your first name. We do not collect your email, track your location, upload your photos, or use any advertising SDKs. For full details, see our Privacy Policy.
How do I delete my account and data?
To delete your account and all associated data from our servers, please contact us at the email below. Uninstalling the app will remove all locally stored data from your device.
Trip detection isn't finding my trips
Make sure you've granted PinpointTravel access to your photo library, and that your home country is set correctly in settings. Trip detection works best with photos that contain GPS metadata.
My trips aren't syncing
Check that you have an active internet connection and are signed in. Try closing and reopening the app. If the issue persists, please contact us.
Notifications aren't working
Ensure notifications are enabled for PinpointTravel in your device's Settings > Notifications. The app uses local push notifications to remind you about upcoming trips.
Couldn't find what you're looking for? We'd love to hear from you.
We aim to respond within 48 hours.